Our team is fully committed to ensuring customer satisfaction and keeps your happiness our top priority. Each bundle has been cared for by one of our natural hair specialists to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately at email@example.com.
We do not offer refunds on our products but would be glad to offer you an exchange or store credit within the first 7 days of receipt of your order if you receive a product that you believe is defective. Within the first 7 days of receipt, please email firstname.lastname@example.org and one of our customer service representatives will assist with the issue.
We do not offer refunds, replacements or exchanges if you process the hair in any manner (coloring, lifting, etc).
You are responsible for all shipping charges associated with an exchange if the correct item was received. Please note that issues concerning length and color variation of the hair are not valid reasons for an exchange. Please visit our length chart in the product shopping section to ensure that you are ordering the correct length of hair to achieve your style. Products that have been untied, washed, installed, and/or tampered with are not eligible for an exchange so please examine each bundle while it is still tied to make sure you are satisfied with the product. We recommend purchasing insurance and delivery confirmation to ensure that we safely receive your order.